Parts Professional - A culture of excellence

In an aftermarket with so many options for parts suppliers, how can you know which supplier is right for you? The right supplier is one who goes to extraordinary lengths to meet your needs consistently and with the highest level of professionalism. Parts Professional is a Mercedes-Benz After-Sales initiative that has been launched to make even better the sales service you receive from your local dealer. It builds the strength of your dealer:

  • by enhancing your understanding of the inherent Value of Mercedes-Benz GenuineParts available throughout the dealer network
  • with improved customer experience through heightened and consistent professionalism at all times across all participating Mercedes-Benz Parts Professional dealers.
  • through sales service that innovates and leads the aftermarket to meet and exceed your expectations.
  • by providing additional value-add offerings that support your operations through shortened lead times, improved convenience and sustainable relationships with your supporting Mercedes-Benz dealership.
What can you expect from your Parts Professional dealer?
  • attention to your specific profile by determining what is most important to you from your parts supplier
  • regular and active communication and feedback on dealer activities, product news and exciting offerings
  • personal attention
  • exciting new service offerings (depending on the dealership) which include:
  • Webparts (a Mercedes-Benz specific online parts ordering platform)
  • Improved access and visibility to Mercedes-Benz Vehicle Accessories and Collection items
  • Consignment stock (where applicable)
  • Technical customer training and support
  • Target agreements and incentives
  • Dedicated field staff

For further information, please contact your nearest participating Mercedes-Benz dealer.